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title: "Creditor Invoices > Intelligent Character Recognition (ICR)"
canonical: "https://technology.bytangram.com/space/TGKB/3126788097/Creditor%20Invoices%20%3E%20Intelligent%20Character%20Recognition%20(ICR)"
format: markdown
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WorkBook 14.0 introduces **Intelligent Character Recognition** **(ICR)**, for creditor invoice creation using **Dela™ AI**. This feature helps Finance team creates creditor invoice records by reading invoice or credit note files, extracting key information, and creating invoice records with header and line details. It is designed to reduce manual data entry and improve efficiency in the creditor invoice process.

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## How to Enable the ICR

Before you can use Dela™ AI to create creditor invoices, the ICR feature must first be enabled at company level by the system administrator. 

- Go to **Settings > Company Settings > AI Features**.
- Select the relevant **Company**.
- Enable the **ICR for Creditor Invoices** feature in the AI Features page.
- Once enabled, new Dela upload options become available in the creditor invoice workflow.

![image-20260602-143842.png](media://7637c50d-7ffa-4897-91d3-ee8b3b07e2ac)

> 📝 **Note:** The ICR feature is opt-in and disabled by default. It must be enabled before users can access it.

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## How to Setup a Creditor for ICR matching

To process creditor invoices through ICR successfully, the supplier’s ABN or relevant registration number must be shown on the invoice, and the same number must be maintained on the corresponding creditor record in WorkBook under the **'Public Number'** field. 

![image-20260602-162638.png](media://d5bcedc7-f836-465a-b1a2-3475e3e5d01d)

If WorkBook cannot find a valid matching creditor, either because no match is found or the matched creditor is blocked, the creditor invoice will not be created. 

The result is recorded in the process log, which can be reviewed from **Background Tasks.**

![image-20260602-155019.png](media://d7807f02-a13e-46be-9ce9-e0c61b70242a)

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## How to Process a Creditor Invoice using ICR

Once the ICR feature is enabled, the user can create creditor invoices by uploading invoice or credit note files directly into WorkBook. 

Dela™ AI will read the uploaded document, extract available invoice information, and help create the creditor invoice record, reducing the need for manual entry while keeping the original file attached for reference.

- Go to **Finance & Administration > Creditors > Creditor Invoices**.
- Click the **Create Invoices with Dela** icon on the creditor invoice grid toolbar.
- From the pop-up window, click on ‘Select files’ button to upload the invoice files.
- Click ‘Upload’ to start processing the file.

> 📝 **Notes:** 
> 📝 
> 📝 - Supported formats include PDF, JPEG, and PNG.
> 📝 - Users can upload a single file or multiple files for batch processing.

![image-20260602-145605.png](media://7f735a7c-983e-449b-8231-8f9defd64410)

- WorkBook processes the files in the background, attaches the uploaded file to the created creditor invoice, and extracts available information such as invoice number, invoice date, supplier details, total amount, currency, description, line amounts, and line descriptions.
- After processing successfully, WorkBook will send a notification to inform the user accordingly.

![image-20260602-153240.png](media://a807cb70-6e1b-4f8a-ba5a-78c5948e854c)

- Below is an example of a test invoice processed successfully by the ICR.

![image-20260602-153810.png](media://a5ae929c-09b0-4c86-8413-82aa99e4c69a)

> ℹ️ An AI icon :DeltekAI_icon: appears next to the creditor name in the invoice header, indicating that the creditor invoice was generated using ICR. This icon remains with the creditor invoice throughout its lifecycle, even if the invoice is later updated manually.

> 📝 **Note: **If data extraction fails, WorkBook falls back to the original behaviour by creating the invoice header, attaching the file, and notifying the Finance Responsible.

> ✅ **Works with existing creditor invoice agents:** If you already use **[Email Integration Creditor Invoices](https://technology.bytangram.com/space/TGKB/675348557/Implementation+%3E+Email+Integration+Creditor+Invoices)**, enabling Dela™ AI ICR allows WorkBook to use AI to read those invoice files and populate the creditor invoice details where possible. This helps enhance the existing process without needing a separate workflow.

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